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The Contact Tool


Engaging with your target audience is a surefire way to enhance your account’s popularity. This can take the form of various actions like commenting, liking, following back, or sending messages. However, sending messages manually can be a time-consuming task. Fortunately, SU Social has a solution for you – the Contact tool.

SU Social offers a convenient way to send direct messages to your desired audience with its Contact tool. This tool is only available on:

  • Facebook (click here for more in-depth tutorial) ⭐
  • Instagram (click here for more in-depth tutorial) ⭐
  • Twitter
  • Tumblr
  • Pinterest
  • LinkedIn (click here for more in-depth tutorial) ⭐

Although the interface of the tool may vary across different supported social platforms, the underlying concept remains the same. With this tool, you have the flexibility to send messages not only to selected users but also to new followers and automatically respond to incoming messages, depending on the social platform in question.

How to access the Contact tool

To use the tool, just head to TOOLS page and click the account you want to run the tool on or click MORE TOOLS then go to the Contact tab.

Depending on the social network that you are planning to use the tool on, some have:

  • 6 sub-tabs (Facebook, Instagram, and Twitter)

  • 4 sub-tabs (Tumblr)

  • 2 sub-tabs (LinkedIn)

  • 4 sub-tabs (Pinterest)

📌 On this tutorial, we will not talk much about the Contact tool for Facebook and Instagram, there is a specific page for that (refer to above⭐).

Extract Users/Extract Members (Twitter, Tumblr and Pinterest)

This is the first tab that you will see when you access the Contact tool.  Generally, the main purpose of this tab is to enable you to scrape users from supported extraction links.  As you can see, from the extraction box, you will see a list of sample valid extraction links.

To start extracting:

  1. Start with adding the extraction link in the designated box.
  2. Set the scroll time or the number of seconds that SU Social will scroll the page searching for users.  That said, the more scroll time you use, the more users will be gathered.
  3. Click on Extract Users button
  4. As soon as you initiate the extraction process, the link is added to the table right below the extraction box.  You can see the progress or status of the extraction.
  5. You may choose to skip Non-English names (For Tumblr and Pinterest only)

(screenshot here)

✅ You may opt to stop all ongoing extractions by clicking ‘Stop Ongoing Extractions’ button

Auto Extract (Twitter, Tumblr and Pinterest)

The Auto Extract tab works the same way as Extract Users/Extract Members.  However, with the latter, the extraction from the link only happens ones and you need to re-add the link if you want to do another round of extraction.

With Auto-Extract, you can just set it up one time and let it do the extraction automatically by:

  1. Add the URLs or links where you will be extracting users from
  2. Schedule how often SU Social will run the extraction from the link, you can set time and also randomize intervals daily.
  3. Set the number of seconds the tools will scroll the page
  4. Switch the tool ON.
  5. The index table will show you the Link, Status, #toExtract, and #Extracted

Use Extracted Users/Use Members

The 3rd tab is ‘Use Extracted Users or Use Members is the most important tab in the Contact tool.  This is where the plan gets laid out before execution.  The users collected from the Extract Users/Members and Auto Extract tabs are recorded here.

From this tab you will be able to:

1. Select the users you want to send a message to, you can tick the boxes to select a specific user and you can also ‘SELECT ALL’ to easily select every user on the list.

2. Create the message you want to send

  1. You can use spintax on your message to make each message unique.  You can also use tokens in your message and it will be replaced by the corresponding information. There is also a huge list of Emojis you can use to add a personal touch to your messages.
  2. Set the additional options:
  • There is an option to send a second message after X hours that the first message was sent
  • Remove selected users from the list once they are sent over to Send Messages tab
  • Ignore users who already received a message
  • Automatically send a message to new users added on top of the list
  1. When you have selected the users who will receive the message and done with preparing the message that you want to send, you can go ahead and click on Add To Send Messages List button.

Send Message To New Followers (Twitter)

Just like it says, this tab is where you go to if you want to send a message to your new followers. It’s a good gesture to greet those new audiences, it will make them feel welcome.

To enable this feature of the Contact tool:

  1. Just tick the checkbox ‘Send New Followers a Message’
  2.  You can use this filter to avoid sending the message to users whit whom you had a conversation.
  3. Create your message.  Again, you can use supported tokens and spintax on your message
  4. You can include an image or a video in your message, just click on ‘PHOTOS’ or ‘VIDEO’ button then choose the file you want to upload.
  5. If you wish to prioritize sending a message to new followers, just check the designated option
  6. Set how often SU Social will check for new followers
  7. If it’s the first time you are using this feature, you may want to click the ‘Extract Now’ action link

Auto Reply To New Messages (Twitter)

You can use this feature to reply to messages.  Please note that it will only catch messages that were received after the tool was started.

Same drill, to automate this option:

  1. Set up a time when the tool will execute the action, you can also Add intervals if you want to run the tool at specific times.
  2. Create the message you want to send; use available tokens and it will be replaced by the corresponding user information and use spintax to have variations on your message
  3. Create your message.  Again, you can use supported tokens and spintax on your message
  4. You can include an image or a video in your message, just click on PHOTOS or VIDEO button then choose the file you want to upload.
  5. Schedule when SU Social would check on new messages
  6. When all set, you can toggle the Status switch to start it.

Send Messages

This is where you can control how the tool will send out messages.


  1. Set the interval before a new operation starts
  2. Choose the number of messages that will be sent per day and per hour; SU Social will select a random number between x-y that you indicate here and you can increase the number of messages that will be sent out daily until it hits your preferred maximum number of messages
  3. Set how many messages will be sent out per operation; the number will be randomly selected between x-y
  4. These are additional options that you can use: ‘Use Mention instead of Direct Message’, ‘Do not send if Direct Message is not available (account is not a follower)’, ‘Shorten all the URLs from the messages’, ‘Blacklisted users
  5. Indicate the hours to execute the Tool
  6. Select the days of the week when the tools will send messages.

Pending Send Message

All users that were sent from the Extract Users/Members, New Followers and New Messages are added in the Pending Send Message table.  From here, they will queue until they get processed.

Results (Successful Requests)

When users listed in the Pending Send Message gets processed and the message is sent out, they get recorded at this table.

✅ You have the option to Export All users from the list, Import Users and Remove All users


The SU Social Contact Tool is an efficient and convenient way to connect with a target audience on Facebook, Instagram, Twitter, Tumblr, Pinterest, and LinkedIn. The tool allows you to send direct messages to selected users and new followers, extract users, and automatically respond to incoming messages. The tool is easy to use, and its different tabs offer unique features that can make reaching out to your audience more effective. SU Social provides an efficient and time-saving solution for businesses and individuals looking to enhance their social media presence.

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