The Contact Support Tab
Introduction
SU Social recognizes the significance of dependable customer support. Therefore, we’ve established a team of experts to assist you with any inquiries or issues you have regarding our platform.
This article will provide a step-by-step guide to reach our support team for a seamless and efficient interaction with SU Social. Our team is ready to aid you with any particular feature or general query at every stage.
How to Submit a Support Ticket for SU Social Support
Our customer support team is available to assist you with any inquiries you may have. To reach out to us, simply use the Contact Support feature located within the Dashboard section of the application.
- Your active SU Social account’s email address can be entered in the email field which is the first thing you see. This will guarantee that when we respond to your inquiry, we have all the data we need to do so regarding your account.
- After entering your email, you’ll be asked to choose the relevant category for your issue using the category dropdown menu. This will help direct your request to the appropriate department for a quicker resolution.
- Next is the text field where you can describe your problem in great detail.
- To aid in the resolution of your issue, you have the option to include product logs by checking the respective box. This could make it easier for us to identify the problem.
- You can use the Send Photos option if you need to send us some screenshots. This will give us a clearer understanding of the problem you’ve encountered. Simply select the Photos button and select the necessary screenshots.
- Once you have filled in all the necessary information, click the Send Ticket button to submit your request.
- In case you’re unable to use the Contact Support form within the application, you can always reach us through our online form on our website or by directly sending us an email.
💡 Furthermore, the Contact Support tab is also accessible through the dropdown menu in the upper right corner of your SU Social window, allowing you to quickly reach out for help without navigating to the Dashboard section first.
💡In addition to that, you can also reach us directly by sending an email to support@susocial.com.
Conclusion
To summarize, the Contact Support tab offers a straightforward and convenient way for users to connect with our customer support team. By including screenshots or sending product logs, users can effectively communicate their concerns to the support team.
Additionally, the availability of direct email or online form options ensures that users can receive prompt and efficient assistance with any issues they may encounter.